*Important Customer Notice*
Due to the extreme weather conditions within the UK over the past 7 days, some of our orders have been held or delayed at our main warehouse or within the postal system.
We are working hard with our logistic partners to make sure everything is back to normal within the next 24 hours. We ask for your patience and understanding at this time and if you have any concerns or questions, please do not hesitate to contact a member of our customer service team on email@example.com or 01208 869923
All orders are FULLY TRACKABLE & FREE DELIVERY is available on orders over £50 within the UK.
Royal Mail 1-3 Day Service - £3.50
Next Day Before 1.00 p.m. Service - £7.99
Standard European Service (UPS) - £12.99
Express European Service (UPS) - £19.99
Rest of the World (including Eastern Europe) - £24.99
If Next Day Delivery is selected for the following postcodes, the delivery will be quicker but will not be Next Day due to the logistics involved in delivering to these more remote areas.
AB – Aberdeen, BT – Belfest, GY – Guernsey, FK – Falkirk, HS – Isle of Lewis, IM – Isle of Man, IV – Inverness, JE – Jersey, KY– Kirkcaldy, KW – Orkney Isles, PH – Inverness, PA – Renfrewshire, TR 21-25 – Isles of Scilly, ZE – Shetland.
Orders Over £50/Under £50 (UK only)
Your parcel will be placed on a Royal Mail 1-3 working day service. Your order will be fully trackable from the time it leaves us to the time it arrives to your door. No signature is required.
Your parcel will be placed on a Royal Mail Special Delivery. This is a guaranteed next working day service, before 1pm. Please note the deadline for us to guarantee next working day delivery is midday. A signature is required for this service so somebody will need to be available at the address to accept delivery.
Orders Over 2kg
Surfboards, Bodyboards, Luggage and Skateboards will be placed on a tracked 1-3 working day service. Tracking is available on request please contact the Website Team on 01208 869924 or Email on firstname.lastname@example.org for information.
Important Delivery Notes
- If you order before 12 noon we aim to get all order dispatched the same day.
- All deliveries take place between 7.30am and 6pm Monday – Saturday.
- Remember that all our delivery times quoted are working days so allow for weekends and bank holidays.
- All orders placed after midday Friday will be sent the following Monday.
- Extreme weather conditions can occasionally affect the speed of your delivery.
All orders that are shipped internationally are fully trackable. Depending on where you live and the shipping service selected, your order should arrive between 3 – 10 working days.
EU: Austria, Belguim, Bulgaria, Croatia, Czech Republic, Denmark (inc Faroe Islands), Estonia, Finland, France (inc Corsica, Monaco), Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (inc Azores, Madeira), Romania, San Marino, Slovakia, Slovenia, Spain (inc Balearic Islands, Canary Islands), Sweden, Switzerland, United Kingdom.
Rest of the World: All destinations with the exception of Brazil, Argentina, Ecuador, Israel and Russia.
(Please note that any customs or import duties payable once the order is received in Country are the responsibility of the purchaser and will not be met by Ann's Cottage).
Important Delivery Notes
- We regret that we cannot send the following items internationally; Bodyboards, Surfboards, Skateboards and Luggage.
- If your country is not visible one you reach the checkout, above please contact the Website Team on 01208 869924 or Email on email@example.com for a quote.