We have made the decision to move all of our customer support online, our UK based customer service team are available to help you Monday – Friday, 9am – 5pm via Live Chat or you can email us any time at info@annscottage.com and we will reply to you as soon as possible to answer your query – please allow 48 hours for a response. 

We offer a ‘Deliver to Store’ service at selected stores – please select this at the checkout if this is your preferred shipping method – there is no charge for this service.

Click Here for all our delivery information and prices.

Your order dispatch confirmation email will contain your order tracking number and courier details. Please visit the appropriate courier website and use the tracking number to track your order progress.

Our returns window is 30 days from the date of ordering. Goods must be returned in original new condition with all tags attached/packaging intact. For further returns information, please visit our Returns page. 

To give customers the flexibility to choose the courier and service that works best for them, returns should now be arranged directly by the customer using a courier of their choice.

Customers are responsible for the cost of returning unwanted items to us.

We strongly recommend using a tracked service and keeping your proof of postage until your return has been received and processed (we will send you an email as soon as we do this) items remain the customer’s responsibility until safely delivered back to our warehouse.

Please ensure items are securely packaged and returned in their original condition with tags and packaging intact where possible.

Returns Address;

Ann's Cottage Returns Dept.

2A St Columb Industrail Estate

St Columb

Cornwall TR9 6SF

 Please include:

• Your order number
• Full name
• Details of the item(s) being returned

This helps our team process your return as quickly as possible.

Please contact our Customer Service Team (Monday-Friday, 0900-1700) via Live chat or email info@annscottage.com 

Yes, you can return your items free of charge to one of our stores. Please note the store will only be able to act as a post office they will not be able to process your return/refund. Your return will be processed once your order reaches our Returns department – this may take up to 48 hours.

In the unlikely event that this occurs, email your details to info@annscottage.com as we will need to raise an investigation with our courier partner. We will endeavour to resolve any issues as soon as possible but please note this can take up to 28 days for full investigations.

Once your return reaches our Returns Department back at our warehouse, we aim to process returns within a 7 working day window. Refunds can take up to 5 working days to appear in your original payment method – this can be a little longer for international payments. We will send you an email confirmation as soon as we refund your order to keep you updated.

Visit our delivery page for more details

If you’d like to add a SafePlace, then you can do this direct with the courier using their app or website. 

We deliver to most destinations in the world but the Country must have the infrastructure to support tracking. If your country is not on the list then please contact the web team via email on info@annscottage.com.


*We regret that we cannot send the following items internationally; Bodyboards, Surfboards, Skateboards and Luggage.*

We post from our base here in the UK so charges may apply when the goods reach their destination. We do not have any control over the amounts charged as this differs depending on delivery location. 

If your order has not yet been completed and dispatched, we may be able to amend your delivery address. Please contact our Customer Service Team on LiveChat (Monday - Friday, 0900-1700) or via email info@annscottage.com and we will do our best to assist.

We are unable to check all delivery addresses so it is your responsibility to ensure that all delivery details are entered correctly. Ann’s Cottage are not responsible for any delays or failed deliveries that might occur by providing wrong or incomplete details.

‘Deliver to Store’ is a service that allows you to buy on-line and collect purchases for FREE in selected Ann’s Cottage Stores. Items ordered on this service will take 2-3 days from point of purchase to be available for collection in your selected store.

Select stores only offer this service. Store of choice can be selected during checkout process. 

Your order will reach the store 2-3 days after you place your order. You will receive an automated email to confirm when your order will be in store and ready for collection. Our Customer Service

team will be in touch if there are any delays with your order but please note that during busy periods, i.e. Christmas, Sale or Holiday periods, it may take a little longer.

You will receive two emails – one to confirm we have received your order and one to confirm when your order will be available for collection.

We will keep your order in store for 30 days - after this time we will return your order back to our web returns department and refund this to your original payment method.

Yes they can but they will need to bring your order confirmation (either on paper or on a phone/mobile device) and a form of ID, i.e. driving licence, work related ID card, bank card, etc.

You may return any item purchased with annscottage.com to any of our stores – this includes ‘Deliver to Store’ orders. Please note the store can only pass the items back to our Web Customer Service Team who will deal with any refunds or queries. Please ensure that you include your details and instructions with the return so our team can deal with the return promptly. All refunds are processed within 48 hours of receipt by the returns team.

We hope you love your order, but if something’s not quite right, you can return your item(s) to us within our returns period for a refund

Returning Your Order

 To give customers the flexibility to choose the courier and service that works best for them, returns should now be arranged directly by the customer using a courier of their choice.

Customers are responsible for the cost of returning unwanted items to us.

We strongly recommend using a tracked service and keeping your proof of postage until your return has been received and processed, as items remain the customer’s responsibility until safely delivered back to our warehouse.

Please ensure items are securely packaged and returned in their original condition with tags and packaging intact where possible.

Returns Address

Ann’s Cottage Returns Dept.
2A St Columb Industrial Estate
St Columb
Cornwall
TR9 6SF

Please include:

• Your order number
• Full name
• Details of the item(s) being returned

This helps our team process your return as quickly as possible.

Important Information

Return postage costs are non-refundable unless an item is faulty or incorrect.

We recommend using a tracked or signed-for delivery service.

We cannot accept responsibility for returns lost or damaged in transit.

Refunds will be processed back to the original payment method once your return has been received and checked by our team.

We do not currently offer exchanges so if you need a different size etc, please return your original order for a refund and place a new order on our website.

Please contact our Customer Service Team (Monday-Friday, 0900-1700) via email info@annscottage.com along with your order details for us to take a look. 

We aim to process your return within 7 days of receipt at our warehouse. Goods must be returned in original, new condition with all tags attached/packaging intact. For further returns information, please visit our Returns page. 

All products purchased from Ann’s Cottage carry the full manufacturers warranty unless sold as a “no warranty” item. In the extremely unlikely event the manufacturer is no longer in business, Ann’s Cottage will review your warranty claim and at our discretion help to provide an equitable solution.

 All warranty claims may only be made by the purchaser on record. Please contact the Customer Service Team via email on info@annscottage.com with any questions.

Physical store gift vouchers can only be used in our store locations. Digital gift cards that are issued by email are for online use only.

We cannot be held liable for lost or stolen cards – protect this as you would your cash.

Our Ann's Cottage store gift cards & digital E-Gift cards are valid for a period of 12 months from the date of issue.

Ann's Cottage store gift cards cannot be spent online, and can only be redeemed in store. We do offer E-Gift cards which are for online use only.

We accept Credit & Debit cards (excluding AMEX), PayPal, ApplePay & Klarna

Visit out Loyalty FAQ's Here for more information