Signing up is easy and free! Simply create an account and enter your name, email, and password. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so just sign in here, sit back, and start earning Rewards Points!

Ann’s Cottage Surf Club is a tiered program that allows members to earn more perks the more they engage with us. Members receive Reward Points for each purchase, which can then be redeemed towards the cost of future purchases. You also earn points for following us on Instagram, leaving product reviews, and we’ll even gift you with bonus points just for having a birthday! In addition to earning points, members have the chance to earn free shipping, receive double points days, get exclusive early access to new products, and be automatically entered into a monthly prize draw. 

We already thought of this! All existing customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person. If you already had an account and subscribed to email marketing, congrats, you have £5 already in your account!

The rewards page is your roadmap to all your points and perks. You can access all your info by logging into your account and heading to my Surf Club Rewards page.

You will only receive points for purchases made after creating your Ann’s Cottage Rewards account. If you haven't already done so, make sure to create an account before placing an order so you can start earning points!

Please contact our customer service by emailing info@annscottage.com and our team will be happy to assist you with merging your accounts.

Sign-up is 100% FREE, and it will never cost you anything to earn points. Make sure to visit our rewards page to get started.

Absolutely. If you are returning the entire order, we will refund you the total amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account

For example, if you use a £10 coupon towards a £100 purchase that you decide to return, the £90 balance will be refunded to your original payment method and the £10 reward credit will be deposited back into your Ann’s Cottage Rewards account.

Exchanging your points for great rewards couldn't be easier! Simply visit our rewards page to view all our great reward options, sign in, and click the 'Redeem' button to redeem your chosen reward.

300 points = £5

600 points = £10

900 points = £15

For example, as a Grom Tier Member, you will earn 1 point for every £1 you spend. So, if you spend £300 you'll earn 300 points = £5

300 points = £5

For starters, each Ann’s Cottage Surf Club member receives a 150 point reward just for joining! Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, follow us on Instagram, and more. Access all the ways to earn under "Ways to Earn" on our rewards page.

Not at all! That’s the best part about being an Ann’s Cottage Rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

Yes! The Ann’s Cottage Surf Club runs both in store and online.  Buy in store but want to spend your points online, not a problem at all and visa versa!

Rewards Points are valid for 12 months from when they are earned.

Rewards Points will expire after 12 months of Ann’s Cottage Rewards account inactivity. This means that if there is no change to your Rewards account balance (through either the addition or redemption of Rewards Points), all points earned in the previous 12 months will automatically be removed from your account.

Your Surf Club Tier is determined by the amount you spend within 12 months of entering one of the member tiers. To reach:

• Grom Tier, there is no minimum spend required. You simply need to be   registered as a Ann’s Cottage Rewards member.
• Pro Tier, you must spend £1,000 
• Legend Tier, you must spend £1,500 

Once you qualify, you will instantly move up and have access to that tier's perks for 12 months from that date.

When you are signed into your rewards account, your home page will list all the rewards tiers. Your current tier and associated perks will be highlighted on that page.

When your total spend crosses a tier threshold you will receive an email informing you of your new tier. If the tier that you have crossed into is either Pro or legend, that email will also include confirmation of any additional reward for entering your new tier.

Once you are a Pro or Legend member, you will be in that tier for one year from the date you entered it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

As a VIP Tier member, you will receive exclusive emails ahead of the general public, so you get your hands on all our sale products before anyone else!

Add your birthday under 'Ways to Earn' points on our rewards page. On your birthday we will send you a £5, £10 or £15 birthday bonus!

Happy Birthday! We’re so glad that you have chosen to celebrate with us through Ann’s Cottage Rewards. In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.

If your birthday falls between the day that you registered and the 30-day waiting period afterward, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up.

All successive birthday bonuses will be communicated to you via email on your birthday. If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.

And remember, the level of birthday reward is determined by the member tier that you are part of on the date of your birthday. If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact info@annscottage.com and we will be happy to assist you.

Points are awarded once the order is fulfilled. Double-check you were signed into your Ann’s Cottage Rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at info@annscottage.com to help apply your points to your account. You also won’t receive points if you return your purchase, or your purchase is cancelled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Yes! You work hard to earn points and we want you to feel confident that all your points are right where they should be - in your account! The first thing to note is that there may be a slight delay in our systems and points could take anywhere from a few minutes to several hours to appear in your account. However, if you feel like you have earned points, but they are not showing up in your account you can also troubleshoot it with these tips:

• Try refreshing your browser.
• Try logging out and then back into your account.
• Check your ‘Rewards history’ in your Surf Club Rewards account to see if the points were added without you realising it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact info@annscottage.com and we will investigate the issue for you.