Covid-19 Updates


Covid-19 Updates
Covid-19 Updates

From Thursday 5th November all Ann’s Cottage stores will be temporarily closing their doors in accordance with the government guidance. Whilst we will miss seeing your friendly faces in our stores it doesn’t mean that we can’t continue to bring you your favourite surf, skate and lifestyle brands.

 

annscottage.com is completely open for business, whether you’re looking for a treat to see you through lockdown or you’re looking for some help with your Christmas shopping. During this lockdown we will be offering totally FREE click and collect from selected Ann’s Cottage stores (see below for more details). We have also extended our returns policy, ensuring you can make a return when it is safe to do so.

We will continue to interact with our Ann’s Cottage community through our social channels at @annscottagesurf, whether you need a glimpse of Cornwall to brighten your day or are just looking for some inspiration. We are here for you.

Please stay safe and take great care of yourselves and your loved ones. We hope to see you all when this is all over and it is safe for us to reopen.

Use our Click and Collect Service


 
Klarna Step 1


St Columb

Cornwall Surf Centre, Unit 3
St Columb Industrial Estate,
St Columb,
TR9 6SF

01637 881208

Klarna Step 1


Polzeath

Polzeath Beach,
Wadebridge,
PL27 6SR

01208 863317

Klarna Step 1


Truro

23-25 Back Quay,
Truro,
TR1 2LL

01872 487110

 

DELIVERIES

Deliveries may take a little longer, both within the UK and worldwide. The safety of our staff is paramount and processing orders is also taking slightly longer than usual. Please allow 3-5 working days for your parcel to arrive (although most will arrive a lot quicker. Please CLICK HERE to read full details of deliveries.

 

RETURNS

We are processing returns in adherence to government safety policies and therefore our return process is taking slightly longer. Please allow up to 21 days for your refund to be processed. We have extended returns to January 15th for items purchased from 1st November.  

 

CUSTOMER SERVICES

We are trying to keep up with your questions and queries but regrettably at this time and there may also be a delay in replying to your email, we are not ignoring you, we just need to ask for your patience and understanding at this time. Contact us by phone: 01208 869924

 

Email Customer Services