We hope you love your order, but if something’s not quite right, you can return your item(s) to us within our returns period for a refund

Returning Your Order

To give customers the flexibility to choose the courier and service that works best for them, returns should now be arranged directly by the customer using a courier of their choice.

Customers are responsible for the cost of returning unwanted items to us.

We strongly recommend using a tracked service and keeping your proof of postage until your return has been received and processed, as items remain the customer’s responsibility until safely delivered back to our warehouse.

Please ensure items are securely packaged and returned in their original condition with tags and packaging intact where possible.

Returns Address

Ann’s Cottage Returns Dept.
2A St Columb Industrial Estate
St Columb
Cornwall
TR9 6SF

Please include:

• Your order number
• Full name
• Details of the item(s) being returned

This helps our team process your return as quickly as possible.

Important Information

• Return postage costs are non-refundable unless an item is faulty or incorrect.
• We recommend using a tracked or signed-for delivery service.
• We cannot accept responsibility for returns lost or damaged in transit.
• Refunds will be processed back to the original payment method once your return has been received and checked by our team.