We’re more than happy to accept returns within 30 days of ordering. Please return your item unused and in its original condition, including labels and tags, with proof of purchase. You’ll be responsible for any return postage costs. We don’t offer exchanges. If you’d like to swap an item, please place a new order online. Items that don’t meet our returns terms and conditions may not be refunded. Unless ordered items are faulty, we won’t refund any delivery postage costs.
For help with your return, contact our customer service team on 01208 869924, or email

By Post

To return an item by post, go to our returns portal where you’ll be able to print your returns label. You’ll need your Order ID, name and address. This service costs £3, which we’ll deduct from your refund on completion of your return. For returns worth £300 or more, we recommend using a tracked and signed for service. All returns are the responsibility of the sender. We won’t be able to process refunds until the items are received by our returns department.

Returns Portal

International Returns

We recommend using a tracked and signed for service, as we’re unable to process refunds until items have been received safely. Contact our customer service team on 01208 869923 or Email on for help with your return.

In Store

You can return items ordered from to one of our stores, but please note that the store will have to send your items to our returns department where they’ll be processed. We won’t be able to process any returned items in-store. Please include your Order ID with your items, which will be processed by our returns department as soon as they reach our website office, usually within 5 working days.

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Frequently asked questions