Returns


Returns 

*EXTENDED CHRISTMAS RETURNS POLICY*
Christmas is hard enough without the added stress of dealing with unwanted or ill-fitting presents.  So to make life just that bit easier, not only do we offer totally FREE UK returns but we have extended our usual limit for returns just for the festive season. 
Any item bought from 1st November can be returned up until January 15th 2021, if it’s unwanted or unsuitable (orders placed from December 16th onwards have the normal 30 days to return).
Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase and we’ll give you a refund, as long as your returned product meets our terms and conditions. 
Returning a faulty item
If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
RETURNS
We only ever want you to be 100% happy and satisfied with your purchase at Ann's Cottage.  If you're not, then we're not.  Which is why we offer totally FREE UK Returns. 

We are happy to refund your goods but we do not offer exchanges. If you wish to swap for a different size, colour or product, a new order will have to be placed online. We do not refund postage unless the goods are faulty. 

We are happy to accept returns within 30 days of ordering. The items must be in the same condition as when you received them; complete with tags, original packaging and unworn.

Simply hit up our returns portal below or head in to one of our stores.  All details below....

 

Returns

Return via Royal Mail
Return via Royal Mail

A return form is included on the reverse of the invoice which was included in your parcel. If you are unable to find it, click the button below and you will be directed to the Ann's Cottage Return Portal on the Royal Mail Website. Once on the portal, you can create a return label. Please ensure you include your name and address details with the items. The parcel can then be dropped at any Post Office to come back to us.

If your item arrived with Parcel Force i.e Bodyboards, large luggage, you will need to contact our customer service team on 01208 869924 or Email on info@annscottage.com as we will need to arrange a Parcel Force collection.

Return via a Ann's Cottage Store
Return via a Ann's Cottage Store

You can return your items to one of our shops but please note that the shop will only be able to act as a post office, they will not be able to deal with the returned items in any way (exchange or refund of money). Please ensure your order details are included with the items. Your returned parcel will be processed by the Web Team as soon as it reaches the Website Office (within 2 working days).

International Returns

Return via Royal Mail

The cost of returning items to the UK lies with the customer. We suggest that you opt for a tracked or signed for service as we will be unable to process any refund until the item has arrived back with us.

Contact our customer service team on 01208 869924 or Email on info@annscottage.comfor help with your return.