Returns


Returns 
*Due to the current circumstances - our returns policy will not be limited by time.  If you keep the items as new - we will accept your return once the current restrictions are lifted.  For store returns - we will also accept returns once the stores are re-opened. *  
Thank you
We only ever want you to be 100% happy and satisfied with your purchase at Ann's Cottage.  If you're not, then we're not.  Which is why we offer totally FREE UK Returns. 

We are happy to refund your goods but we do not offer exchanges. If you wish to swap for a different size, colour or product, a new order will have to be placed online. We do not refund postage unless the goods are faulty. 

We are happy to accept returns within 30 days of ordering. The items must be in the same condition as when you received them; complete with tags, original packaging and unworn.

Simply hit up our returns portal below or head in to one of our stores.  All details below....

Returns

Return via Royal Mail
Return via Royal Mail

A return form is included on the reverse of the invoice which was included in your parcel. If you are unable to find it, click the button below and you will be directed to the Ann's Cottage Return Portal on the Royal Mail Website. Once on the portal, you can create a return label. Please ensure you include your name and address details with the items. The parcel can then be dropped at any Post Office to come back to us.

Returns Portal

If your item arrived with Parcel Force i.e Bodyboards, large luggage, you will need to contact our customer service team on 01208 869924 or Email on info@annscottage.com as we will need to arrange a Parcel Force collection.

Return via a Ann's Cottage Store
Return via a Ann's Cottage Store

You can return your items to one of our shops but please note that the shop will only be able to act as a post office, they will not be able to deal with the returned items in any way (exchange or refund of money). Please ensure your order details are included with the items. Your returned parcel will be processed by the Web Team as soon as it reaches the Website Office (within 2 working days).

International Returns

Return via Royal Mail

The cost of returning items to the UK lies with the customer. We suggest that you opt for a tracked or signed for service as we will be unable to process any refund until the item has arrived back with us.

Contact our customer service team on 01208 869924 or Email on info@annscottage.comfor help with your return.