Returns


Returns & Exchanges
With immediate effect our Christmas Return Window has been extended over the Christmas and New Year period. We will be happy to accept returns or exchanges notified to us before 24th January 2020, providing your item is sent back to us in a re-sellable condition and with the tags on.

Returns

Return via Royal Mail
Return via Royal Mail

A return form is included on the reverse of the invoice which was included in your parcel. If you are unable to find it, click the button below and you will be directed to the Ann's Cottage Return Portal on the Royal Mail Website. Once on the portal, you can create a return label. Please ensure you include your name and address details with the items. The parcel can then be dropped at any Post Office to come back to us.

If your item arrived with Parcel Force i.e Bodyboards, large luggage, you will need to contact our customer service team on 01208 869924 or Email on info@annscottage.com as we will need to arrange a Parcel Force collection.

Return via a Ann's Cottage Store
Return via a Ann's Cottage Store

You can return your items to one of our shops but please note that the shop will only be able to act as a post office, they will not be able to deal with the returned items in any way (exchange or refund of money). Please ensure your order details are included with the items. Your returned parcel will be processed by the Web Team as soon as it reaches the Website Office (within 2 working days).


Exchanges

Exchange via Royal Mail
Exchange via Royal Mail

A form is included on the reverse of the invoice which was included in your parcel. If you are unable to find it, click the button below and you will be directed to the Ann's Cottage Return Portal on the Royal Mail Website. Once on the portal, you can create a and print a label. Please ensure that your contact details are included together with details of what you would like to exchange for. The parcel can then be dropped at any Post Office to come back to us.

If your item arrived with Parcel Force i.e Bodyboards, large luggage, you will need to contact our customer service team on 01208 869924 or Email on info@annscottage.com as we will need to arrange a Parcel Force collection.

Return via a Ann's Cottage Store
Exchange via an Ann's Cottage Store

You can return your exchange request to one of our shops but please note that the shop will only be able to act as a post office, they will not be able to deal with the returned items in any way. Your exchange request will be processed by the Web Team as soon as it reaches the Website Office (within 2 working days) and a new tracking number issued as soon as your exchange item is posted.

International Returns

Return via Royal Mail

The cost of returning items to the UK lies with the customer. We suggest that you opt for a tracked or signed for service as we will be unable to process any refund until the item has arrived back with us. Unfortunately, we are unable to offer exchanges to our overseas customers but please feel free to place a new order for an alternative size/item.

Contact our customer service team on 01208 869924 or Email on info@annscottage.comfor help with your return.