Welcome to the annscottage.com website terms and conditions for use.
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by e-mail, or call us on 01208 869924 between Monday-Saturday, 9am – 5.00pm. All calls to Customer Services will be charged at the local rate (BT users only, other network charges may vary), and both inbound and outbound calls may be recorded for quality monitoring and training purposes.
Contents of Terms & Conditions
- Use of the website
- Our Contract
- Price & Payment
- Delivery & Title
- Click & Collect
- Manufacturer’s Warranties & Guarantees
- Cancellation, Returns & Refunds
- Events beyond our control
- Disposal of Electrical Equipment
- Contact Details
- Alternative Dispute Resolution
1. Use of the website
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, or calling us on 01208 869924 between 9am – 5.00pm, Monday to Saturday.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
1.4 Our rights
We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
1.5 Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site.
These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.
Your recommendations may change when you make a purchase and move around the site. You might like to add products that interest you to your wish list for future reference.
We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on annscottage.com. Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.
2. Our Contract
2.1 These Terms and Conditions govern the supply of goods sold by Ann’s Cottage Ann's Cottage, Wadebridge Ltd, Website Department (we and us) to the customer (you). Our VAT number is 249156095. Company number: 4768926
2.2 All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us delivering the goods to you at which point a legally binding contract is constituted between you and us.
2.3 The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.
3.1 On our website, you may place an order to purchase a product advertised for sale by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the "Place order and pay" button on the checkout page.
3.2 All orders placed by you and purchases of goods by you from us are subject to acceptance by us (as described in clause 1.2). We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.
3.3 Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.
3.4 Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- You’re not meeting the eligibility to order criteria set out in the main Terms & Conditions
3.5 Consumer Contracts Regulations 2013
This legislation offers you the following cancellation rights when you buy online or by phone:
- You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
- Your right to return or cancel products does not apply to goods that are made to measure or are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn't affect your statutory rights if goods are faulty or not as described.
- If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
- To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
- You can cancel by email: email@example.com, or call 01208 869924, or write to: Customer Services, annscottage.com, Unit 4, Higher Pityme Farm, Pityme Business Centre, St Minver, Wadebridge, Cornwall, PL27 6NU
- If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
- We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
4. Price,Payment & Vouchers
4.1 The price payable for the goods you order or purchase is as set out in store and on our website at the time you submit your order, plus any charges for delivery as advised to you. All prices include the current applicable VAT rate unless otherwise stated.
4.2 Occasionally, we advertise goods at a promotional price; you must quote the relevant promotion code, otherwise you may be charged the full price.
4.3 Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
4.4 We must receive payment for the whole of the price of the goods you order and purchase, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.
4.5 For website orders, payment can be made by most major credit or debit cards, by completing the relevant details on the checkout page.
4.6 By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it. By using PayPal you confirm that the PayPal account being used is yours.
4.7 All credit/debit card holders are subject to validation checks and authorisation by the card issuer. All PayPal payments are subject to authorisation by PayPal. If the issuer of the card or PayPal refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase or if PayPal charges you for making the order.
4.8 We recommend that you do not communicate your payment card details or PayPal details and password to anyone, including us, by email. Subject to clause 9.5, we cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
4.9 The format of our invoice and statements to you will solely be dictated by us.
4.9 Voucher Codes apply only to full price items only - unless dictated otherwise by the promotion details
4.9a Voucher Codes cannot be used on Red Paddle Stand Up Paddle Boards.
5. Delivery & Title
5.1 Unless you choose to collect the goods from one of our stores via our Click & Collect service) and except in exceptional circumstances (as contemplated in clause 12), we aim to deliver the goods in accordance with your order usually within the stated delivery time (except in exceptional circumstances) but not more than 30 days after the day you place your order, unless otherwise agreed between you and us, subject always to clause 6 and 12. We reserve the right to deliver an order in instalments by separate delivery shipments. Further information about delivery of our goods can be found at our delivery page
5.2 Before placing your order, please refer to the delivery options set out on our delivery pageto ensure that we can deliver to your address. A valid signature may be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately.
5.3 You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.
6. Click & Collect
6.1 The terms set out under this clause 5 apply in relation to "Click & Collect" orders.
6.2 These services are available on all goods on our website.
6.3 In accordance with clause 1.2, acceptance of your order and the formation of a contract between us will take place when we hand the purchased goods over to you at the store counter
6.4 If you need to cancel your order after you have submitted it, please call us on 01208 869923
6.5Before you place your order you will be asked to confirm which Ann’s Cottage store you wish to collect the item from. You must collect the item from the Ann’s Cottage store you select.
6.6 Subject to clause 6, if your item is in stock, we will aim to ensure that it is available for collection from the store within 1 to 3 working days after we receive your order and successfully process your payment.
6.7 Items are available for collection only during normal opening hours for the relevant Ann’s Cottage stores. Please ensure you check the relevant stores opening hours which can change weekly: store opening hours
6.8 For full terms and conditions relating to our Click and Collect service, please see here: our click & collect page
7.1 All goods are subject to availability. While we endeavour to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible.
8. Manufacturer's Warranties & Guarantees
8.1 Some of our goods are sold with a manufacturer's warranty, guarantee or similar assurance (please see the relevant product description on our website for further details). Any complaint, query or claim under a manufacturer's warranty, guarantee or similar assurance must be made directly to us (Ann’s Cottage) and we will advise how to proceed communicating directly to the manufacturer.
8.2 Any manufacturer's warranty, guarantee or similar assurance applies in addition to your legal rights if you are a consumer.
9. Cancellation, Returns & Refunds
9.1 You may cancel your order and return the items purchased to us by giving us notice of cancellation within 14 days of the date of delivery to you or your collection from an Ann’s Cottage store using our Click and Collect Service (as applicable). In relation to goods delivered to you, you may need to take delivery of the goods before you can cancel your order if the goods are placed into our delivery process before we receive your notice of cancellation. Where your order comprises multiple delivery shipments, the 14 day cancellation period for the goods in your order runs from the date of the delivery of the last shipment to you.
9.2 You will lose your right to cancel after the expiry of the 14 day period referred to in clause 8.1 (this does not affect your rights if there is any problem with the goods).
9.3 To exercise your right to cancel, you may inform us of your decision to cancel by post, phone or email using the contact details set out below at clause 15.
9.4 On cancellation for whatever reason, where you have received the goods you must return the goods to us (together with the original packaging) without undue delay and in any event within 14 days after the day of the cancellation at your cost (subject to clause 8.11), unless we agree that you may dispose of them, in which case please comply with the manufacturer's instructions before disposing of hazardous goods. You must return goods with all components and also any promotional items received (including free gifts) or discounted additional products. For more information on the ways in which you can return the goods you have received, please see the Returns section of our website at https://www.annscottage.com/help/returns.
9.5 Following cancellation, subject to clause 8.7, we will refund you the price paid for the cancelled order (or part of the order cancelled). Where you cancel the entire order, we will also refund the standard delivery charges (or an amount equal to the standard delivery charges if you elect to use a more expensive delivery method) paid. Where you cancel part of an order, we will not refund the delivery charges. We will pay the refund within 14 days after the day:
9.5.1 You notified us to cancel your order, where you have not received the goods; or,
9.5.2 We receive the goods you returned to us, where you are in receipt of the goods; or
9.5.3 You provide us with a proof of return for the goods, where you have returned the goods but we have not yet received them.
9.6 We will refund you using the same means of payment as you used to pay for your order or purchase. For PayPal purchases we will provide customer credit.
9.7 Your right of cancellation does not apply to goods that are altered to your requirements, made to measure, made to order, made to your specifications or clearly personalised (for example, made to wetsuits or stickers on boards). Your right of cancellation does not apply to goods which are not suitable for return due to health protection or hygiene reasons (such as swimwear and underwear), if you have opened the product packaging after delivery or collection.
9.8 Where the goods are being returned because they are faulty or incorrect, we will meet the cost of return delivery but we ask that you allow us to nominate the carrier. Your right to return goods in these circumstances is not limited to the 14 day period in clause 8.1.
9.9 Without prejudice to your right to cancel orders generally under this clause 8, if you have notified us of a problem with the goods within 14 days of delivery or collection, you may cancel the order (or part of the order affected) and refund to you the amount paid by you for the goods in question.
9.10 If an item develops a fault after 14 days following delivery or collection, and where the manufacturer has provided a helpline, repair service or warranty, you should contact the manufacturer direct. If there is no such service or warranty with the product, in most instances we will either offer a direct replacement or similar product that you are happy and agree with as a replacement.
9.11 Wetsuits cannot be returned to us if they have been used in the water or had tags removed. If you believe your wetsuit is faulty, they can be returned to be inspected by our technical department where a decision will be made whether to replace or repair the wetsuit.
Legal Rights as a Consumer
9.12 The provisions of this clause 8 do not affect your legal rights if you are a consumer.
10.1 We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder. Upon termination, any payments you owe to us (even if they are not yet due for payment) will be immediately due and payable and we shall be under no further obligation to supply goods to you.
11. Events Beyond Our Control
11.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).
12. Disposal of Electrical and Electronic Equipment
12.1 The WEEE regulations (January 2013) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered). If you are a trade customer, you agree that the collection, recovery/treatment and disposal of non-household Electrical or Electronic Equipment purchased from us will be your responsibility. In the case of household waste, please take this waste to your nearest Designated Collection Facility (DCF) where special facilities exist for correct disposal. To find your nearest DCF please visit the following web site: www.recycle-more.co.uk. Screwfix Direct Ltd is making financial contribution towards the running of these facilities and the onward recycling of this waste. Read more here on Our Wee Regulations Page
13.1 If any provision of these Terms and Conditions (including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected. Our contract shall be governed by and interpreted in accordance with English law.
13.2 Unless stated otherwise, any "Was" prices shown have been charged for a minimum of 14 days at the previous higher price, and those products were available to buy at that higher price from any of our stores and on www.annscottage.com and via our Contact Centre. Please contact us (details below) if you would like further details.
13.3 All images are for illustration purposes only. Contents / accessories shown in images are not included unless stated in product description.
14. Contact Details
14.1 If you wish to make an order, cancel or discuss your order, or make a complaint with respect to your order, please contact us by post at:
Ann's Cottage Wadebridge Ltd
2A St Columb Industrial Estate
By phone on 01208 869924
By email at firstname.lastname@example.org. Calls may be recorded for quality and training purposes.
16. Alternative dispute resolution
16.1 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The European Union has set up an Online Dispute Resolution (ODR) platform. If you are not happy with how we have handled a complaint about your transaction, disputes may be submitted for online resolution to the ODR Platform at ec.europa.eu.
17.1 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay Later
- Pay Later in 3 interest-free instalments
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
17.2 Klarna in our Ann’s Cottages stores.
Should you wish to return your item(s) that you have purchased in one of our stores that you have paid for using Klarna, you can only return the item to the store that you made the original purchase from. Providing that:
- It is within 28 days of purchase
- You have proof of purchase
- The item is in its original condition with the labels attached
17.3. Klarna purchases in store (not online) can only be on full price items.
If you have any queries about our terms, please don't hesitate to contact us.